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eBay API
(Click on images to zoom.)The Ask The Seller module interfaces with eBay to allow sellers to respond directly to buyers, which includes those buyers that choose to remain anonymous. Using the eBay trading API, sellers can receive and respond to messages buyers have posted about active item listings through the eBay message center.
Seamless Integration with eBay's API
- Emails from the eBay message center are significantly smaller in size, including only pertinent information, (not all the unnecessary graphics) which is very helpful in managing storage space in ReplyManager.
- Buyers can respond back through eBay or from their email address and this message will be linked to the original in ReplyManager, forming a thread important for customer service
- Reads all Unanswered email in the eBay box
- Administrators can see confirmation that the email has been sent back to eBay
- eBay account holders no longer need to share their account access. Each user has their own username and password and never actually see the eBay login
- Allows for easy and flexible escalation of customer service related emails
- Distributes incoming email evenly using Round Robin
- Replymanager easily handles eBay duplicate email notifications and system messages
