Read and respond to messages from eBay's My Messages and Resolution Center with standard replies and category tags. Process Returns, Refunds and Cancellations.
Easily send & receive messages to customers, view all relevant order details alongside each message & prioritise message inbox based on time left to respond within Amazon guidelines.
Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.
Customized standard replies allow for faster responses. Email thread, internal notes and reminders keep the conversation intact. Take action on multiple emails at once with bulk-functionality.
Administrators control who has access to what and detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.
Search customer order information and inventory in ChannelAdvisor within ReplyManager — a great way to get fast access to customer data.
Search Linnworks customer order information. View order details including notes, shipping status and SKU's — all without leaving ReplyManager
No charge setup support*
Phone & email support (all levels)
No-risk 14-day free trial
Try ReplyManager FREE for 14 days. No credit card. No contracts. No kidding!
"The key benefits for us when using ReplyManager include: The ability to route several support email addresses into one centralized location; The support of emails from multiple channels and sites (in addition to eBay/Amazon);"
"ReplyManager has allowed us to filter through over 1,000,000 emails to-date from all of our sales channels including eBay, Amazon, Sears, and multiple websites. It has significantly reduced our average response-time, and increased conversion rates."