"ReplyManager has been instrumental in helping us deliver the best buyer experience possible."
Manager - PayPal, Digital US eBay Storefront
Read and respond to messages from eBay's My Messages and Resolution Center with standard replies and category tags. Process Returns, Refunds and Cancellations.
Reads from POP3/IMAP accounts (including Gmail & Yahoo!), so it's great for use with multiple channels, including Amazon, Rakuten, Alibaba, and more.
Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.
Customized standard replies allow for faster responses. Email thread, internal notes and reminders keep the conversation intact. Take action on multiple emails at once with bulk-functionality.
Administrators control who has access to what and detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.
Search customer order information and inventory in ChannelAdvisor within ReplyManager — a great way to get fast access to customer data.
Search Linnworks customer order information. View order details including notes, shipping status and SKU's — all without leaving ReplyManager
No charge setup support*
Phone & email support (all levels)
No-risk 15-day free trial
Try ReplyManager FREE for 15 Days. No credit card. No contracts. No kidding!
"ReplyManager has allowed us to filter through over 1,000,000 emails to-date from all of our sales channels including eBay, Amazon, Sears, and multiple websites. It has significantly reduced our average response-time, and increased conversion rates."
50,000 monthly emails
eBay, Amazon, Sears, Website
"ReplyManager allows us to manage our eBay messages alongside our messages from our other sales channels. ReplyManager's auto response feature has helped us to improve our contact time rating on Amazon and improved our seller rating."
1,600 monthly emails
eBay, Amazon, Website