Read and respond to messages from eBay's My Messages and Resolution Center with standard replies and category tags — only available with ReplyManager.
Search customer order information and inventory in ChannelAdvisor within ReplyManager — a great way to get fast access to customer data.
Search Linnworks customer order information. View order details including notes, shipping status and SKU's — all without leaving ReplyManager
Reads from POP3/IMAP accounts (including Gmail & Yahoo!), so it's great for use with multiple channels, including Amazon, Rakuten, Alibaba, and more.
Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.
Customized standard replies allow for faster responses. Email thread, internal notes and reminders keep the conversation intact. Take action on multiple emails at once with bulk-functionality.
Administrators control who has access to what and detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.
Unlimited users and accounts
No charge setup support*
Phone & email support (all levels)
After-hours emergency support
No-risk 15-day free trial
Try ReplyManager FREE for 15 Days. No credit card. No contracts. No kidding!
"ReplyManager has saved us time and has helped us stay very organised. 11 of our staff process around 25,000 emails a month from all our eBay accounts, Amazon accounts and also queries from our websites. It is one of the best software available."
25,000 monthly emails
eBay, Amazon, Rakuten, Website
"ReplyManager allows us to manage our eBay messages alongside our messages from our other sales channels. ReplyManager's auto response feature has helped us to improve our contact time rating on Amazon and improved our seller rating."
1,600 monthly emails
eBay, Amazon, Website