PayPal Digital Gifts

"ReplyManager has been instrumental in helping us deliver the best buyer experience possible."

Scott H.
Manager - PayPal, Digital US eBay Storefront

The tools you need. When you need them.

eBay My Messaging, Resolution Center, Returns & Cancellations

Read and respond to messages from eBay's My Messages and Resolution Center with standard replies and category tags. Process Returns, Refunds and Cancellations.

3rd Party Marketplace Support

Reads from POP3/IMAP accounts (including Gmail & Yahoo!), so it's great for use with multiple channels, including Amazon, Rakuten, Alibaba, and more.

Message Sorting

Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.

Quickly & Credibly

Customized standard replies allow for faster responses. Email thread, internal notes and reminders keep the conversation intact. Take action on multiple emails at once with bulk-functionality.

& View Reports

Administrators control who has access to what and detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.


Search customer order information and inventory in ChannelAdvisor within ReplyManager — a great way to get fast access to customer data.

Linnworks Integration

Search Linnworks customer order information. View order details including notes, shipping status and SKU's — all without leaving ReplyManager

Every Account Includes

No charge setup support*
Phone & email support (all levels)
After-hours emergency support
No-risk 15-day free trial

Request Free Trial

Try ReplyManager FREE for 15 Days. No credit card. No contracts. No kidding!

*We'll walk you through setup for your first 5 accounts.

What Our Customers Say

More Customer Stories

"ReplyManager has allowed us to filter through over 1,000,000 emails to-date from all of our sales channels including eBay, Amazon, Sears, and multiple websites. It has significantly reduced our average response-time, and increased conversion rates."

Email Volume:
50,000 monthly emails

Selling On:
eBay, Amazon, Sears, Website

"ReplyManager allows us to manage our eBay messages alongside our messages from our other sales channels. ReplyManager's auto response feature has helped us to improve our contact time rating on Amazon and improved our seller rating."

Email Volume:
1,600 monthly emails

Selling On:
eBay, Amazon, Website