Administrate & View Reports

Complete control over feature settings, user access and management reporting.

Automate Messaging

"We use ReplyManager for several accounts, and find the tracking of older emails to be the biggest asset. The quick overview of each account enables us to quickly see which account needs the most attention."
- Simply Baby Furniture

Administrators can add, edit and delete: Folders, Email Accounts, Users, Categories and Standard Replies. And detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.

Data and Security

Reporting - Track Time, User Actions and Statistics

With the ReplyManager reporting feature, you can compile information based on a specified date range and retrieve detailed information such as:

These can help streamline response times, resolve times, identify groups of emails quickly and calculate times for billing (or cost analysis).

System Management