Product Features

eBay Resolution Center
& Messaging Integration

Read and respond to messages from eBay's My Messages and Resolution Center with standard replies and category tags — only available with ReplyManager®.


Search Linnworks customer order information. View order details including notes, shipping status and SKU's — all without leaving ReplyManager®.


Search customer order information and inventory in ChannelAdvisor within ReplyManager — a great way to get fast access to customer data.

Message Sorting

Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.

Marketplace Support

Reads from POP3/IMAP accounts (including Gmail & Yahoo!), so it's great for use with multiple channels, including Amazon, Rakuten, Alibaba, and more.

Quickly & Credibly

Customized standard replies allow for faster responses. Email thread, internal notes and reminders keep the conversation intact.

& View Reports

Administrators control who has access to what and detailed reports give insight into user activity, reply time detail, average response time and more.

Every Account Includes

No charge setup support
Phone & email support (all levels)
After-hours emergency support
No-risk 14-day free trial

View Product Features

What Our Customers Say

"ReplyManager® has saved us time and has helped us stay very organised. 11 of our staff process around 25,000 emails a month from all our eBay accounts, Amazon accounts and also queries from our websites. It is one of the best software available."

Email Volume:
25,000 monthly emails

Selling On:
eBay, Amazon, Rakuten, Website

"ReplyManager allows us to manage our eBay messages alongside our messages from our other sales channels. ReplyManager's auto response feature has helped us to improve our contact time rating on Amazon which has improved our seller rating."

Email Volume:
1,600 monthly emails

Selling On:
eBay, Amazon, Website

"Using ReplyManger reduces the amount of time our customer service team needs to answer the many emails we receive each day. Using scripts [standard replies] speeds up our response time and we can now answer more emails with less staff than before."

Email Volume:
4,000 monthly emails

Selling On:
eBay, Amazon, Rakuten, Website

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