E-commerce Solution XSellco Acquires ReplyManager
April 29, 2015
XSellco, a leading provider of cloud-based SaaS solutions for e-commerce, today announced the acquisition of Florida based ReplyManager LLC.
Both XSellco and ReplyManager provide support services to online retailers and the acquisition will allow them to share best practices, to continue to develop and deliver unparalleled technology, expand and improve their customer support and expand their business globally.
"We're very excited to become a part of the XSellco team," said Jodi Gaines Pereira, founder and CEO of ReplyManager. "Joining with XSellco was the next logical step to foster continued growth. It allows us to further extend our market reach into Europe and Asia. Most importantly, we'll be able to provide our customers with cutting edge, integrated tools that will make selling online more profitable and more efficient than ever before."
Ray Nolan, founder of XSellco said "ReplyManager has significant market penetration in the US and overseas markets and we believe it can help XSellco further accelerate the pace of growth of our rapidly expanding customer base. In Jodi and her team, we have found truly motivated and knowledgeable partners on whose years of market expertise we can draw to help us improve our products and design new ones."
Ms. Gaines Pereira will remain as CEO of the ReplyManager brand and she and her team will continue to have a central role in supporting the large customer base and further developing the product.
Founded in 2012, XSellco empowers etailers with solutions to help them understand and improve profitability and deliver great customer support. Fusion, their customer support tool, is a CRM solution that centralises customer contact to improve reputation and feedback. Their automated repricing tool, Price Manager, allows sellers to algorithmically reprice thousands of products whilst monitoring and controlling profit margins. Both products integrate with marketplaces such as Amazon, eBay and customers own websites. XSellco customers sell a combined $5 Billion annually. Its cloud-based platform is owned and operated by successful Irish online entrepreneur Ray Nolan who previously built the hugely successful Hostelworld.com brand, and chaired Skyscanner.com and Storyful.com amongst others.
Created in 2001, ReplyManager is the world's foremost message management tool dedicated to helping online sellers communicate better. It consolidates inbound customer messaging across marketplaces like eBay and Amazon, and integrates directly with Linnworks and ChannelAdvisor to provide fast access to customer order data for improved response times and simplified buyer message management.